Shipping policy

Where we ship: United Kingdom. (International coming soon).

Dispatch time: Orders are carefully packed and dispatched within 1–3 business days. You'll get a confirmation and tracking as soon as it's on its way.

Delivery: Sent via Royal Mail (tracked). Standard delivery typically arrives within 2–4 business days after dispatch.

Shipping cost: £3.99 standard. Free UK delivery on orders over £50.

Safe packaging: Fragrances are packed securely and in line with postal safety requirements for scented products, so your order arrives protected.

Missing or delayed parcels: If your tracking hasn't updated or your parcel is delayed, email info@jeanadalene.co.uk and we'll help straight away.