Refund policy

We want you to love what you order. Because jewellry and fragrances are personal and for hygiene and safety reasons please read the below.

Your 14-day cancellation right. Under the UK Consumer Contracts Regulations, you may cancel your order within 14 days of receiving it. To be eligible for a refund, items must be returned unused, unopened and in their original sealed packaging.

Opened or used fragrances. For health and hygiene reasons, we're unable to accept returns of fragrances that have been opened, unsealed or used, unless the item is faulty. This does not affect your legal rights in respect of faulty goods.

Jewellery. Unworn jewellery may be returned within 14 days in its original packaging. For hygiene reasons, pierced earrings cannot be returned unless faulty.

Faulty or damaged items. If anything arrives damaged or faulty, email info@jeanadalene.co.uk within 48 hours with a photo, and we'll arrange a replacement or full refund at no cost to you.

How to return an item:

1. Email info@jeanadalene.co.uk within 14 days quoting your order number.
2. We'll confirm your return.
3. Post the item back unopened and in its original packaging to: JeanAdalene Returns, Unit 169988, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH.

Return postage: Unless the item is faulty, return postage is the customer's responsibility. We recommend a tracked service we can't refund items that don't reach us.

Refunds: Once we receive and check your return, we'll refund your original payment method within 14 days. Original shipping charges are non-refundable unless the item was faulty.

Contact: info@jeanadalene.co.uk